Refund and Cancellation Policy

1. What you pay for

PGly is online software for PG owners. Owners get 30 days free, with no card needed. After that there are two plans:

• Monthly: ₹149 + ₹26.82 GST (18%) = ₹175.82 for one month.
• Yearly: ₹99 a month, billed as ₹1,188 + ₹213.84 GST (18%) = ₹1,401.84 for one year.

Finding a PG on PGly is free for tenants, and tenants pay PGly nothing.

2. Refunds within 7 days

If you ask within 7 days of a payment, you get that payment back in full, including GST. You do not have to give a reason. This applies to monthly and yearly plans, and to renewals.

After 7 days that payment is not refundable, and we do not refund part of a plan for time you did not use. Section 5 is the exception.

3. How to ask for a refund

Raise a ticket from your account, under Help and support, or write to teampgly@gmail.com from the email or phone number on your account. Tell us the date of the payment.

4. How refunds are paid

We send the refund to the same card, UPI ID or bank account you paid from, within 2 working days of your request. Your bank usually takes another 5 to 7 working days to show it.

Once a payment is refunded, your access goes back to what it was before that payment. If that means your plan has ended, you will see the plan screen until you pay again. Everything you entered stays in your account.

5. Wrong or double charges

If money left your account but your plan did not start, or you were charged twice, we refund the extra amount in full, even after 7 days. Tell us as soon as you notice.

6. Cancelling

Plans do not renew by themselves and we never charge you automatically, so there is nothing to cancel. If you do not want to continue, do not pay again. You keep your access until the date you have paid up to. To remove your account, use Delete account on your account page, and ask for any refund you are due before you do.

7. When your plan starts

Nothing is shipped. Your plan is active as soon as the payment is confirmed. If you pay during your free trial, or before your current plan ends, the new period starts when the current one ends, so you keep the days you already have.

8. Rent and deposits

This policy covers what owners pay PGly. Rent, deposits and other charges are between a tenant and their PG owner, and PGly does not collect or refund them. Please speak to your PG owner about those.

9. Contact